Fire Alarm Fault Finding Services

Fast fire alarm diagnostics across Basildon, Essex and London.

Expert Fire Alarm Fault Finding

When a fire alarm system goes into fault, you need an engineer who can diagnose the issue quickly and accurately. PM Controls provides fire alarm fault finding for commercial, industrial and residential buildings across Basildon, Essex and London.

We help with loop faults, earth faults, device failures, PSU issues, panel faults, false alarms, network problems and cause and effect errors. The aim is to find the real cause of the issue, not just silence the panel and hope for the best. That trick belongs in the bin.

PM Controls works with a wide range of fire alarm systems and equipment, including Gent, Advanced, Kentec, Apollo, Hochiki, C-TEC and other commonly used life safety products.

Gent

Advanced

Kentec

Apollo

Hochiki

C-TEC

Common Faults We Fix

Loop Faults

Open circuits, short circuits, device dropouts, loop card issues and wiring faults diagnosed and repaired.

Use device count calculator

Earth Faults

Earth leakage faults caused by damaged cables, moisture, incorrect terminations or trapped wiring traced properly.

Create risk assessment

Device Failures

Faulty detectors, sounders, manual call points, interfaces and modules identified and replaced where required.

Create floor plan zone chart

PSU & Battery Issues

Power supply faults, charger failures, battery problems and voltage issues checked and resolved quickly.

Use battery calculator

Network & Panel Faults

Panel communication issues, network drops, configuration errors and repeater faults investigated and corrected.

Create log book

Cause & Effect Errors

Incorrect programming, delays, false triggers, shutdown issues and logic faults repaired and re-verified.

Create method statement

Why Fault Finding Matters

Fire alarm faults should not be ignored. A fault condition can affect detection, warning devices, interfaces, monitoring, plant shutdowns or evacuation strategy. Quick diagnostics help reduce downtime, prevent repeat callouts and keep the system working as expected.

If your panel keeps showing the same fault, randomly dropping devices or triggering false alarms, PM Controls can investigate the system and explain what is happening in plain English.

Record keeping tip: Repeat faults and false alarms are much easier to investigate when site records are clear. A log book full of “panel made noise again” is technically a record, but not a very useful one.

Why Choose PM Controls?

✔ Fast Response

✔ Based in Basildon, Essex

✔ 15+ Years Experience

✔ All Major Systems Supported

✔ Trusted by Contractors & FM Companies

✔ Practical Diagnostics

Areas We Cover

We provide fire alarm fault finding across Basildon, Southend, Chelmsford, Brentwood, Romford, East London, Central London and Greater London.

Basildon

Southend

Chelmsford

Brentwood

Romford

East London

Central London

Greater London

MAKE THE VISIT MORE USEFUL

What to send before we attend

Site location and access
Address, contact person and any access restrictions.
Panel and fault details
Panel make and model, the exact fault message and a clear photograph if available.
Recent changes
Building work, water ingress, power issues or device replacements before the fault appeared.
System records
Zone plans, previous service reports and the fault or false alarm history.

If there is a fire or immediate danger, follow the site emergency procedure and call 999. An engineering enquiry is not an emergency response service.

Book a Fault Finding Engineer

If your fire alarm panel is showing a fault, devices are dropping out, false alarms keep returning or the system needs proper diagnostics, PM Controls can help across Essex and London.